Refund and Return Policy

OrderDrop.pk par humari koshish hoti hai ke aapko hamesha fresh, sahi aur behtareen quality ka product mile. Customer ki satisfaction hamari sab se pehli priority hai.

1. Delivery Ke Waqt Order Check Karein (Sab Se Ahem)

Jab humara rider aapko order deliver kare, to baraye meharbani moqa par hi apna order check aur verify karein.

Agar aapko kisi bhi qisam ka koi masla nazar aata hai (jaise ke kharab product, expire date cross, ghalat item, ya adhoori quantity), to foran usi waqt rider ko batayein.

2. Rider Ke Zariye Replacement Ya Return

Agar moqa par koi masla milta hai to:

Rider foran aapko sahi product Replace kar dega (agar stock available ho).
Agar replacement mumkin nahi hai, to aap product rider ko waps (Return) kar sakte hain.
Return ki surat mein us product ki amount aapke Bill se cut kar di jayegi, ya agar aapne paise de diye hain to foran Cash return kar diya jai ga.

3. Delivery Ke Baad Koi Claim Nahi

Delivery ke baad OrderDrop.pk kisi bhi qisam ka refund ya return claim accept nahi karega. Rider ke jaane ke baad yeh zimmedari customer ki khud ki hai ke wo waqt par product check karein.

4. Kya Cheezein Return/Replace Nahi Ho Sakti?

Policy ke mutabiq, in cheezon ki return ya refund delivery ke baad nahi ho sakti:

Khane Peene Ki Cheezein: Cooked food, fresh fruits/vegetables, dairy items, aur bakery products ko replace ya refund nahi kiya jata (kyunke unki quality delivery ke baad kharab ho sakti hai).
Agar customer khud product ko khol de, use kare, ya damage kar de.
Bina original bill ya order number ke claim nahi mana jayega.

5. Kryana / Packed Items Ka Rule

Kryana (Grocery) aur shop wali packed cheezon (jaise atta, chawal, oil, biscuits, chips waghaira) mein agar packing kharab, product damaged, ya expire ho, to inko moqa par rider ke zariye replace ya return kiya ja sakta hai. Delivery ke baad inka claim nahi hoga.

Agar aapko delivery ke waqt koi masla pesh aaye, to foran humse rabta karein:

WhatsApp Par Rabta Karein

OrderDrop.pk